Delivery & Shipping
Shipping Policy: We offer standard shipping options across the UAE. The shipping charges and estimated delivery times will be provided during the checkout process.
Return Policy: We do not accept returns. However, if the item you received is damaged, we will provide a replacement. Please notify our customer service team within one day of receiving the item to arrange for the replacement.
Currently, we do not offer international shipping. However, we cover the entire UAE and ensure prompt delivery within the country.
Payments
We accept various payment methods, including credit/debit card, apple pay and google Pay.
Cash on delivery is currently not accepted
We currently don’t charge any extra TAX charges for any item in lume.ae shop.
Cancel & Returns
We do not accept returns. However, if the item you received is damaged, we will provide a replacement. Please notify our customer service team within one day of receiving the item to arrange for the replacement.
Unfortunately, once an order is placed, it cannot be canceled. However, you can change your order within the same day of placing it by notifying our customer service team. Please contact us as soon as possible to make the necessary changes.
If you need assistance, you can reach out to us via email at info@lume.ae or by Whatsapp at +971 52 350 3978.
Our customer service team is here to help!